Tuesday, December 09, 2008

Speed of Light FedEx

As I came to business school last year, I purchased a business laptop from HP, expecting that the power and ruggedness of a business notebook would make it more reliable. However, due to my past experience, I also purchased the 3 year warranty. My logic behind choosing a business notebook was completely flawed, but getting the 3 year warranty was inspried.

So my HP laptop is broken, again. If I didn't hold it at a specific angle while booting, it would freeze. The trick is that the angle is never the same. Some times it's 45 degrees back, sometimes it's perpendicular standing on its right or left side. Once I got it to boot by holding it upside down!

What is particularly disturbing is that finals start NEXT WEEK!!! This is the third time my computer has crashed just as I'm about to start finals week. That's right, do the math - that would be every single finals period of the MBA program to date. I spent over an hour on the phone yesterday just to make sure I escalated this issue to the top of HP's escalation protocol (and still got no concession out of them).

In order to get my laptop repaired, I need to ship it to Houston. HP sends a box to my house and when it's ready to go, I call FedEx (it used to be DHL) to schedule a pickup. Just as I finished the call yesterday afternoon, I opened the door to put the box on the porch - just as the FedEx truck pulled up! Now that was amazing!

11 comments:

Deisha said...

I think it is LONG over due for you to make the switch to Apple - they ROCK!!! Good luck on your finals. Jace just took the LSAT on Saturday so we will know just before Christmas if the score will be good enough to get into Law School or not!

Anonymous said...

Is that your box he's taking?!
That'd be a computer from the 70's. When they said, lap they meant LAP!

Jenn said...

Malcolm had our computer die while he was in school...the repair shop we took it to made it worse and completely killed the computer. We had to go buy a computer that day because Malcolm had a term paper due the next day...stress!
Good luck with finals and your repair!

Marci said...

Leese. and Brycaroo. Time for a new post, dont you think?

Marci said...

What... are you waiting for more comments or something???

Marci said...

And I love how you change the pic at the header of your blog almost daily. :)

Marci said...

This one should have the subtitle, "We love our little darling cutie face frog-legged baby boy... oh yeah.... and that is our daughter over there."

Marci said...

ha ha. just teasing you know.

Marci said...

(Bryce... as I'm sure you know... Lisa needs a good teasing every now and then. Unless she's too tired or not in the mood. Then she just gets mad at you.)

Marci said...

(LEESE. IF YOU ARE TOO TIRED OR NOT IN THE MOOD, WAIT AND THEN READ THAT COMMENT TWO BACK AGAIN. Particularly when you're past too tired and delirious and find everything I say or do absolutely hilarious.)

klap said...

yup, I'm surprised swoopref hasn't commented yet "time for a new post". this one is lovely and all, and bryce rarely actually writes them, which is cool, but really lis, we miss your voice!
did anyone love you enough to get you a new camera for christmas?!?!